Shipping & Delivery — Cole Buxton Netherlands
Ordering online should be easy. And honestly, so should understanding what happens after you click confirm. Here is exactly how we handle your order at colebuxton.nl — no jargon, no fine print buried at the bottom.
Getting Your Order Ready
We pack and process orders within 1 to 3 working days. Weekends and Dutch public holidays are not working days for us, so keep that in mind if you order late on a Friday. Big sale periods and new drops can slow things down slightly on our end. If that happens, we will drop you an email — you will not be sitting there wondering.
How Long Until It Arrives?
Staying in the Netherlands?
Most standard orders arrive in 2 to 4 working days. Need it sooner? Express gets it to you in 1 to 2 days from the moment it leaves us. Simple.
Ordering from Abroad?
Standard international delivery runs 7 to 14 working days. Express international brings that down to 5 to 10. Every international parcel ships with live tracking — so you always know where things are.
What you pay for shipping depends on where you are and which option you pick. The exact figure shows up at checkout before you pay anything.
Keeping Track of Your Parcel
You will get a tracking email the moment your order ships. Click the link, enter your number, and follow it all the way to your door. Give it 24 to 48 hours after that email lands before the tracking shows any real movement — the system needs a little time to catch up after the first scan.
No shipping email after 3 working days? Check spam first. Still nothing? Write to us at sales@colebuxton.nl and we will look into it.
When Things Run Late
Couriers have bad days. Weather causes backlogs. Customs can hold things up without warning. These are real situations and they do happen occasionally. If your order is clearly running beyond the expected window, just get in touch. We will contact the carrier directly and push for an update. We cannot pull parcels through the system by hand but we will do everything possible to get you an answer and keep you in the loop.
Double Check Your Address
Seriously — before you hit confirm, read your address back once. Once an order is in the hands of the courier, we cannot change where it is going. Wrong address means a lost or returned parcel and unfortunately the reshipping cost sits with you in that situation. Thirty seconds of checking saves a lot of headaches.
Taxes and Customs
Ordering from the Netherlands or anywhere in the EU? You are all good — no extra charges on your end. Ordering from outside the EU? Your local customs authority may add import taxes or duties when the parcel crosses the border. That is entirely outside our control and down to local regulations. If you are not sure what applies where you are, it is worth a quick check before ordering.
Something Went Wrong With Your Order?
Damaged on arrival or just never showed up? Email us straight away at sales@colebuxtone.nl. Drop your order number in the message and tell us what happened. If the item is damaged, attach photos of both the product and the box it came in. We take this seriously. A Cole Buxton order should arrive the way it left — in perfect condition. When it does not, we want to fix it.
Sending Something Back?
The full returns process lives on our Refund and Returns Policy page. Netherlands returns go through DHL — tracked and insured the whole way, with no customs headaches when your parcel gets back to our warehouse.
Any Other Questions?
Reach us here and we will get back to you fast:
Every order from colebuxton.nl comes straight from the official Dutch store. The full Cole Buxton range — SS26, CB Surf Capsule, Cole Buxton Golf and everything in between — ships directly to your door.